FAQ
Pricing and Payment
The call-out fee is $145, which includes the first hour of on-site service.
After the first hour, the rate is $72.50 per additional 30 minutes or part thereof.
Yes, by prior arrangement. After-hours and weekend work is charged at $217.50 for the first hour (time and a half).
We accept cash or bank transfer. Payment is due at the time of service.
Services and Support
Yes! We service Windows and Mac systems, as well as smartphones, tablets, and networks.
Yes, for certain issues we can offer remote assistance. Please contact us to check if your issue qualifies.
Yes, we assist with setting up laptops, desktops, printers, modems, routers, and smart home devices.
Absolutely. We offer honest advice if a repair is not cost-effective compared to replacement.
Booking and Appointments
You can call, email, or use our Contact Us form. We’ll confirm your booking promptly.
Same-day service may be available depending on your location and the time you contact us.
We require at least 24 hours’ notice for cancellations or rescheduling.
Cancellations with less notice will incur the minimum service fee of $145.
Customer Assurance
We offer a “no fix, no fee” guarantee — if we can’t fix your computer, you won’t be charged. (Note: This does not apply if you choose not to proceed with a repair.)
We treat your data with strict confidentiality and care. We recommend backing up important files before service.
Yes. We pride ourselves on clear, jargon-free communication so you can feel confident about your tech.
Experienced, qualified, and customer-focused — with a no-fix no-fee guarantee and a reputation for honest advice.
Still Have Questions?
Feel free to contact us and we’ll be happy to help!