If you’ve just been hit by a scam or think your device has been hacked, stop — take a breath. You’re not the first, and you’re not alone. Online scams are getting more convincing every day, and they hit people of all ages, backgrounds, and tech abilities.
This article gives you the immediate steps you should take — and how I can help secure your devices and support you with the right documentation if your bank has locked down your internet banking access.
⚠️ First Things First: Act Quickly
- Disconnect the Device: If you’re on a computer, turn off Wi-Fi or unplug the ethernet cable. On a phone, enable Flight Mode. This helps prevent further data being sent or stolen.
- Don’t Panic or Call Back: If you got a scary popup or phone call telling you to call a number — don’t. It’s part of the scam.
- Change Critical Passwords: Especially your email, banking, and social media passwords. Do this from a clean device if possible.
- Check for Remote Access: If you gave a stranger access via TeamViewer, AnyDesk, Zoho, etc., uninstall those apps and restart the device.
- Contact Your Bank: Let them know what happened. Ask them to freeze suspicious activity and monitor for unusual transactions.
🔒 Now Secure Everything Properly
Even if things look normal again, there may still be spyware or backdoors left behind. That’s where I come in.
- ✔️ Full malware scan and removal
- ✔️ Check for keyloggers or remote access tools
- ✔️ Secure your Wi-Fi network and router
- ✔️ Set you up with proper protections and alert settings
📝 Need to Re-Enable Your Online Banking?
In many scam cases, banks will temporarily block access to internet banking until they receive confirmation that your device has been cleaned and is safe to use again. I can inspect your computer or phone, remove any threats, and provide an official security clearance letter to give to your bank — so you can get back online with confidence.
💬 Final Thoughts
If you’re in Perth and something doesn’t feel right with your phone, laptop, or online accounts — don’t wait. Scammers count on confusion and delay. I’ll give you straight answers and practical help, without judgment.
📞 Get in touch today — and let’s shut the door on the scammers for good.