The call-out fee is $145 (GST included), which includes the first hour of on-site service.

After the first hour, the rate is $72.50 per additional 30 minutes or part thereof.

For business customers, the rate is $165 per hour (GST included), covering up to an hour on site. Additional time is billed in 30-minute increments or part thereof.

Yes, by prior arrangement. After-hours and weekend work is charged at $217.50 for the first hour (time and a half).

We accept cash or bank transfer. Payment is due at the time of service.

Yes! We service Windows PCs and Mac computers, as well as mobile devices, tablets, and support Wi‑Fi & NBN issues.

Yes, for certain issues we can offer remote assistance. Please contact us to check if your issue qualifies.

Yes, we assist with setting up laptops, desktops, printer setup, modems, routers, and smart home devices.

Absolutely. We offer honest advice if a repair is not cost-effective compared to replacement.?

You can call, email, or use our Contact Us form. We’ll confirm your booking promptly.

Same-day service may be available depending on your location and the time you contact us.

We require at least 24 hours’ notice for cancellations or rescheduling.
Cancellations with less notice will incur the minimum service fee of $145.

We offer a “no fix, no fee” guarantee — if we can’t fix your computer, you won’t be charged. (Note: This does not apply if you choose not to proceed with a repair.)

Yes. We treat your data with strict confidentiality and take every precaution to keep it safe. However, we always recommend you backup important files before any service, just as a best practice.

Yes. We pride ourselves on clear, jargon-free communication so you can feel confident about your tech.

Experienced, qualified, and customer-focused — with a no-fix no-fee guarantee and a reputation for honest advice. What do our clients say?

Feel free to contact us and we’ll be happy to help!